Gary Thompson. Random thoughts.: Delegate, and bite your lip, but don’t stop communicating.

One of my greatest frustrations at being a manager and solution designer is coming from a software development background and having to delegate coding tasks.

So why do I delegate and get frustrated.

I delegate because I do not have the time to do everything I want to get done. I have to rely upon others to do what I once could easily have done. Delegation and communication is what makes an effective team and team leader.

My frustration isn’t because I think I can do it better (well maybe it is sometimes), it occurs when someone finds excuses to not do the job properly – this can be colleagues at work or a teenage son. If you are going to do a task, even if it is for a demo then do the work properly and as if you are going to sell it later – in the case of software this may well be the case and so you want to avoid financial and technical debt.

So while a may I feel like telling people to “just get on and do what I asked”, this wouldn’t always be effective. Delegation relies upon effective communication, and sometimes this means cajoling someone into delivering what you want rather than what makes their life easy, this can be quite frustrating especially if you have to keep doing it.

Enabling someone else to do a job requires

they know what you want

they have the authority to achieve it

they know how to do it.

If you feel above three items have been done then it is down to the person you have delegated to to communicate effectively with you, especially if they are unsure of their responsibility and what is expected of them. Otherwise the task is at risk of failure.

Every article you read on project failures should mention “lack of communication” as one of the causes. Poor requirements lead to misunderstanding, lack of developer feedback and demo’s leads to misunderstanding – especially in agile projects.

So you can delegate and bite your lip when getting frustrated but don’t stop communicating otherwise you are at risk of not delivering the task.

You can delegate the work but not the responsibility!